Shipping policy

Shipping, Complaints, Cancellations

Thank you for choosing Noora Women for your fashion needs. Our shipping policy outlines the details of how we process and deliver your orders to ensure a smooth and satisfying shopping experience.

Delivery Carrier: We have partnered with Post Ex for our shipping services to ensure reliable and efficient delivery of your purchases.

Dispatch Time: Orders are typically processed and dispatched within 1 to 2 business days from the date of purchase. Please note that orders placed on weekends or public holidays will be processed on the next business day.

Delivery Time: Once your order has been dispatched, the estimated delivery time is 3 to 5 business days. This timeframe may vary depending on your location and any unforeseen circumstances that may affect the delivery process.

Tracking Information: You will receive a shipping confirmation email containing your tracking information once your order has been dispatched. This will allow you to track the progress of your delivery and estimate its arrival.

Shipping Rates: Shipping rates are calculated based on the weight of your order and the destination. The exact shipping cost will be displayed during the checkout process before you complete your purchase.

International Shipping

  • We deliver international orders using reputable courier companies such as DHL, Skynet.

  • We aim to deliver your order to the address provided at checkout within 2-5 working days of placing the order.
    Please note that delivery timelines may vary due to factors beyond our control (e.g., customs clearance, courier delays),
    and Noora Women shall not be held responsible for any such delays.

  • You may be required to pay customs duties, taxes, or other import fees upon receiving your order.
    These charges are the responsibility of the customer and vary by country and local regulations.

Complaints

  • For any complaints or queries related to our website, products, or services, you can contact us via:
    📞 Phone/WhatsApp: +92349-2522837
    📧 Email: support@noorawomen.com

  • We aim to respond to all complaints or queries within 1 working day of receipt.

  • In case of a complaint regarding a defective or incorrect product, please make sure to provide:

    • Your order receipt,

    • Clear pictures, and

    • Videos as evidence of the issue.

Cancellations

  • You may cancel your order within 2 hours of placing it.

  • After the 2-hour window, no cancellation requests will be accepted under any circumstances.

Order Modifications: Once an order has been placed, we are unable to make any modifications to the shipping address or the items in the order. Please double-check your order details before confirming your purchase.

Delayed Shipments: In the rare event that there is a delay in the shipment of your order, we will notify you promptly and provide updates on the expected delivery time.

We appreciate your understanding and cooperation. If you have any questions or concerns regarding your order or our shipping policy, please don't hesitate to contact our customer support team at support@noorawomen.com 

Thank you for choosing Noora Women. We hope you enjoy your shopping experience with us!

Sincerely,

 Noora Women